NEW PROJECT (POWERPOINT OR WORD DOCUMENT) Create a CUSTOMER EXPERIENCE Plan of your existing business pattered to RITZ-CARLTON Hotel (refer to video posted in stream) GUIDELINES: 1. CUSTOMER SERVICE MANTRA * Create our own Mantra Example: "We are ladies and gentlemen, Serving ladies and gentlemen." 2. CREATE OVER-THE-TOP EXPERIENCES (Accommodating customers) * Create a situation or share an experience where you have handled the issue with ease... settling a complaint appropriately...making them happy and satisfied 3. PUT YOUR MONEY WHERE YOUR MOUTH IS (value of keeping a customer) *Things you do to keep your customers happy and satisfied e.g. - giving incentives/discounts to keep customers - appreciation cards 4. TREAT EMPLOYEES LIKE THEY ARE CUSTOMERS (or even better) ( Understand the value of their employees. Treat each employee like your customers) *Things you do to VALUE your EMPLOYEES e.g. training of employees - giving them day offs - cash bonuses