Nigel and Amy have been business partners for a few years. They had a pretty good working relationship in the beginning, but as their business expanded they started to have more disagreements and conflicts. Finally, they had a big argument and refused to speak with each other afterwards. However, both knew that they probably still need to work together. Thus they asked a mutual good friend, Jon, to intervene and solve the conflict. Jon is a senior person in the same industry and is well respected. He sat down with Nigel and Amy and used his expertise to reason, persuade, and come up with creative solutions to try to resolve the conflict. Jons role in this situation is most likely a/an ___________.

Select one: a. Ombudsperson b. Mediator c. Arbitrator d. Conciliator e. Facilitator