No copypaste otherwise i will give thumps down and no repeat one sentence over and over again... Answer should according to no.of words with Relevant

Imagine you are a manager of an e-commerce company. Your company's customer service department has just received some similar negative feedback from several customers who complain about your company's supply chain management process. Those customers request your company to respond to their feedback within a day.

1.How do you analyze this problem and What steps do you need to implement to solve the mentioned problem? (3 points)