No hand wrighting please !!

Q1/

As a facilitator for a data-gathering session, what are the key challenges you may face while running such an activity?

Q2/

Suppose you were requested to design an interactive interface for a self-service kiosk (e.g., a machine for buying a bus ticket) that allows customers to access services without directly interacting with a person.

From your viewpoint, what are the primary requirements for the following elements:

User experience goals

Functional

Data

Environmental

User characteristics

Usability goals