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11. ________ teams are involved in efforts to improve work activities or to solve specific problems within a particular department or functional area of a company.

A) Cross-functional B) Matrix C) Problem-solving D) Virtual

12. Devan's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance. Devan is part of a ________ team.

A) cross-functional B) matrix C) problem-solving D) self-managed

13. Bringing together organizational members from marketing, accounting, human resources, and finance to work on a task would be an example of a ________ team.

A) cross-functional B) boundaryless C) self-managed D) dynamic

14. Which of the following is a typical stage of group development?

A) Reforming B) Storming C) Determining D) Underperforming

15. An unsatisfied need creates ________.

A) effort B) persistence C) tension D) direction

16. The willingness to exert high levels of effort to reach organizational goals, based on the wish to satisfy some individual need, is called ________.

A) motivation B) leadership C) performance management D) need configuration

17. The three key elements in the definition of motivation are ________, organizational goals, and needs.

A) personality B) ability C) effort D) skills

18. Which of the following is the top level in Maslow's hierarchy of needs theory?

A) Self-actualization B) Safety C) Social needs D) Esteem

19. Individuals who can influence others and provide vision and strategy to the organization are called ________.

A) managers B) leaders C) organizers D) visionaries

20. Effective leaders, as defined in your text, share eight key traits. Which of the following traits is commonly found in effective leaders?

A) Active Listening B) innovativeness C) introversion D) Emotional Intelligence

21. Monica's boss allows her to make any decision she thinks is important on the spot without consulting anyone. What kind of leadership style does Monica's boss have?

A) Laissez-faire style B) Autocratic style C) Democratic style D) Hands-on style