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Noetron, a retail electronics store, recently invested a large amount of money to train sales staff to improve customer service. The skill emphasized in the

Noetron, a retail electronics store, recently invested a large amount of money to train sales staff to improve customer service. The skill emphasized in the program include how to greet customers, determine their needs, and demonstrate product convenience . The company wants to know whetherthe program is effective. What outcome should it collect? What type of evaluation design should it use?

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