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Nonetheless, the restaurant manager finally agrees to create a balance scorecard for the restaurant based on the information you have provided him, that indicates that
Nonetheless, the restaurant manager finally agrees to create a balance scorecard for the restaurant based on the information you have provided him, that indicates that Serai Wangi will face more severe competition because a new resort with a full-service restaurant has recently received the necessary approval to operate in the same area. Two days later, the manager of Serai Wangi send you a report with the following performance measures for the restaurant balanced scorecard (i) Customer satisfaction with service, as measured by customer surveys. (ii) Total Serai Wangi Restaurant profit. (iii) Total Serai Wangi Restaurant sales. (iv) Total Costs Incurred You intend to meet him again in the next few days to develop a good and appropriate balanced scorecard for the restaurant. As the resort also intends to attract guests who are environmentally and socially responsible, you attempt to incorporate sustainability indicators into the Serai Wangi balance scorecard. Required: (i) Construct a suitable sustainability balanced scorecard for Serai Wangi Restaurant
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