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Nordstrom tells their new employees a story about accepting a tires for refund even though Nordstrom doesn't sell tires. They tell this story so that

Nordstrom tells their new employees a story about accepting a tires for refund even though Nordstrom doesn't sell tires. They tell this story so that employees understand the importance of customer service in the company. This story is example of which element of organizational culture: Question 16 options: a) substance b) artifacts c) values d) basic assumptions

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