Question
Normally the functional head will score their performance by allocating the 100% point mark to these 4 perspectives namely Financial Business Perspectives Internal Business Processes
Normally the functional head will score their performance by allocating the 100% point mark to these 4 perspectives namely
Financial Business Perspectives
Internal Business Processes
Customer Satisfaction/Retention
Learning and Growth
Hence, if you're the Chief Finance Officer, you will allocate
40% Financial Perspective(FP)
30 Internal Business Process (IBP)
15% Customer Perspective(CP)
15% Learning and Growth (LG)
Now if you are the Chief Marketing Officer, definitely you will give
30% Customer Perspective
40% Financial Perspective
20% IBP and
10 % Learning and Growth
Now, please try to analyze and explain why such measurement varies from one functional team to another?
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started