Norms are key to the group's identity, goals, and survival

1. Formal
2. Peripheral
3. Central
4. Organizational

What was a finding of the Hawthorne experiments?

1. Workers are more likely to be productive at a job when forced
2. The people studied took their work more seriously when they were offered incentives beyond a paycheck
3. Workers are less likely to be intrinsically involved in the workplace when they're unhappy with their job, leading to poor retention and a high rate of employee turnover
4. Human behavior and motivation are complex and are influenced by attitudes and feelings, the meanings people assign to their work, and their relationships at work

Which is not one of the three basic methods of deciding who is involved in the decision process?

1. Democratic decisions
2. Group decisions
3. Authoritative decisions
4. Consultative decisions

What is the lag of time between thinking and speech called?

1. Jargon
2. Thinking-speaking differential
3. Speech consensus
4. Selective phrasing

Identify the expectancy theory

1. People's choices are based on their assessments of particular situations before exerting effort to achieve organizational goals
2. People expect a response pattern that rewards desirable behaviors while discouraging or punishing undesirable ones
3. People will be motivated when they expect that their efforts will result in desirable outcomes
4. People's behavior is purposeful or goal-directed, so having goals is key to motivation