NOT AT ALL LIKELY EXTREMELY LIKELY How likely would you recommend this Brand to a friend or colleague (via email and online) When determining these questions remember to Neither satisfied nor consider customer forecasts, resource management, Very satisfied Satisfied Dissatisfied Very dissatisfied accessibility (wait times), quality, employee engagement, strategic value, customer satisfaction The interaction with the and loyalty. sales staff Your experience at the O O O O register The organization of the store The wait for the fitting O O O O O room The products offered in the store The price of the products O O O O O The sizes available at the store How satisfied or dissatisfied are you This rating scale would be sent out monthly via email to both new and with the following existing customers Based on customer traffic patterns what will be the best way for your company to gather this information from customers: The best way for my company to gather this information from customers would be in store directly from customers after their purchase at the counter as this will enable our company get direct feedback from customers to know how they feel about our products, and we can easily determine if they are satisfied with their purchases or not through their body language. Another great way would be to integrate quick surveys/rating scales directly after customers checkout from our online store marketplace about their shopping experience as this covers a large percentage of our customer base as a result of online ecommerce shopping becoming one of the fastest growing industries in the world with millions of customers shopping daily. We would also add a monthly follow up survey sent via email to our regular customers to get proper feedback