Note to the Board: The installation of the knowledge management system trials were completed three months ago. In that time, the following information has been collected. Item Cairns Brisbane Melbourne Sydney Personnel-related call to Head Office 3 months prior to KM System 12 18 9 Personnel-related call to Head Office 3 4 0 months post to KM System System Malfunction (required technician) O Staff survey on ease of use 1 = Poor 5 = Good Client Feedback on accessing account info 4 1 = Poor 5 = Good 4 4 5 2. Provide answers to the following: 2.1 An analysis of how effective the system was in the 3 months since installation. What were the strengths and weaknesses? 2.2 Discuss how effectively the system is contributing to the intended outcomes. 2.3 Make recommendations for improvements to the system, policy or work practices