Novanie Fullerton visited JB Telecommunication Limited on Thursday, July 28, 2022. She was not acknowledged by the Customer Service Representative. She decided to sit and wait until she was acknowledged. Darren Priestman entered shortly thereafter and was greeted and processed immediately. Novanie Fullerton became angry and stepped to the customer service representative and demanded to see the manager. The representative told her to calm down.Novanie Fullerton refused to as she thought the service she received was unacceptable. Task: 1. Explain what is meant by the term "irate customer". 2. If you were in Novanie Fullerton's position, would you react in the same manner? If yes or no, discuss why 3. As the supervisor explain to the Customer Service Representative the importance of being responsive to the needs of customers. 4. As the Client Service supervisor, discussFIVE (5)strategies that you would implement to mitigate future occurrences. 5. Include at least TWO (2) references in your response.