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now if I am have the below question related to mange team in call center environment what should I do For all who applied, please
now if I am have the below question related to mange team in call center environment what should I do
For all who applied, please make sure to prepare the below:
- Action Plan plan for the team. IN Call center environment
- Recommendation to enhance the department in Contact center
- How to reduce turn over for agent
- Enhance on systems or privilege for troubleshooting.
- How to increase RTF.
- How to reduce AHT.
- How you will motivate the team.
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Fundamentals Of Project Management
Authors: Dr. Obi Obata
1st Edition
9798849596822
