now.com/ilm/takeAssignment/takeAssignmentMain.do?invoker=&takeAssignmentSession Locator &inprogress=false Business eBay eBooks and Maga... Education Games Movies, Videos & Music Productivity Security Toshiba Calculator Nonfinancial performance measures in the balanced scorecard such as customer satisfaction are often of future financial performance. a. leading indicators Ob. not considered an indicator Oc. lagging indicators Od poor indicators