NPS Rashmi is a customer experience manager at a leading web hosting company. To expand its market in South East Asia, the company adds multiple language support to its website and platform. 6 months after this change, Rashmi conducted an NPS survey to understand the reception of the changes. She has the results of the previous year's NPS survey available with her. Which of the following questions allows Rashmi to understand the response better? How many customers shifted from promoters to detractors? How many customers did not respond to the survey? Was there any positive feedback obtained from previous years detractors