nt Question 12 of 12 - 15 E ... Grouper Copy offers walk-in copying and binding services to small businesses that cannot afford to provide those services in-house. Following is a typical schedule for a 50-copy spiral-bound job: Activity Minutes Processing order 23 Waiting for copying to begin 20 Copying 19 Waiting for binding 29 Binding 12 Packing for customer 5 (a) Calculate the delivery cycle time. Delivery cycle time minutes (b) Calculate the manufacturing cycle time. 9ent E Question 12 of 12 Waiting for binding 29 Binding 12 Packing for customer 5 (a) Calculate the delivery cycle time. Delivery cycle time minutes (b) Calculate the manufacturing cycle time. Manufacturing cycle time minutes eTextbook and Media Attempts: 0 of 3 used Submit Answer 9ment Question 10 of 12 - 15 E O'Brien's Bed and Breakfast operates a small inn in Wilmington, North Carolina. Kay O'Brien knows that customer service and customer satisfaction are the keys to staying in business. Indicate by placing an X in the appropriate column whether the following measures are leading or lagging, qualitative or quantitative indicators of customer satisfaction for O'Brien's Bed and Breakfast: Leading Lagging Qualitative Quantitative a. Customer satisfaction score b. Guest room cleanliness score c. Annual investment in linens d. Employee retention e. Return visits per year f. Time to respond to reservation requests g. Percentage of guest rooms ready at check-in h. Employee satisfaction i. Customer referrals per yearent Question 9 of 12 -15 IE . .. Paula Boothe, president of the Concord Corporation, has mandated a minimum 10% return on investment for any project undertaken by the company. Given the company's decentralization, Paula leaves all investment decisions to the divisional managers as long as they anticipate a minimum rate of return of at least 12%. The Energy Drinks division, under the direction of manager Martin Koch, has achieved a 13% return on investment for the past three years. This year is not expected to be different from the past three. Koch has just received a proposal to invest $1,818,000 in a new line of energy drinks that is expected to generate $327,000 in operating income. Assume that Concord Corporation's actual weighted-average cost of capital is 9% and its tax rate is 30%. (a) Calculate the economic value added of the proposed new line of energy drinks. (If the economic value added is negative then enter with a negative sign preceding the number, e.g. -5,125 or parenthesis. e.s. (5,125). Round answer to O decimal places, e.g. 5,125.) Economic value added eTextbook and Media Attempts: 0 of 3 used Submit Answer save for Later (by 9Question 9 of 12 -15 8 ... Economic value added eTextbook and Media Save for Later Attempts: 0 of 3 used Submit Answer (b) If Martin Koch is evaluated based on economic value added, will he choose to invest in the new line of energy drinks? e Textbook and Media save for Attempts: 0 of 3 used Submit Answer 9