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( NTO ) experienced a 2 4 - hour website outage beginning on a peak shopping day. As a result, a number of logged -
NTO experienced a hour website outage beginning on a peak shopping day. As a result, a number of loggedin customers shopping sessions were disrupted. When the site is back online, the retailer would like to encourage those shoppers to return to the site and continue their shopping. What action should NTO take? A Import a file of loggedin customers into NTOs existing Abandoned Cart journey in Journey Builder. B Create a userinitiated message to loggedin customers to send once the website is restored. C Do not send an email, as outage may have increased negative sentiment resulting in unsubscribes. D Create and send an apology email that includes a discount for a future purchase to all customers.
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