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Number of calls CCS Service Budgeted Activity Category Activity Base Budgeted Cost Base Quantity Help desk $81,600 2,400 Network center Number of devices monitored 600,300
Number of calls CCS Service Budgeted Activity Category Activity Base Budgeted Cost Base Quantity Help desk $81,600 2,400 Network center Number of devices monitored 600,300 8,700 Electronic mail Number of user accounts 60,500 6,050 Smartphone support Number of smartphones issued 131,200 8,200 One of the profit centers for Middler Corporation is the Communication Systems (COMM) sector. Assume the following information for the The sector has 1,000 employees, of whom 60% are office employees. All the office employees have been issued a smartphone, and 70% of them have a computer on the network. . 95 percent of the employees with a computer also have an e-mail account The average number of help desk calls for October was 1 call per individual with a computer There are 290 additional printers, servers, and peripherals on the network beyond the personal computers. a. Determine the service charge rate for the four CCS service categories for October, Round your answers to two decimal places. CCS Service Category Service Charge Rate Help desk Network center Electronic mail Smartphone support b. Determine the charges to the COMM sector for the four CCS service categories for October, Round your answers to the nearest collar amount October charges to the COMM sector Help desk charge Network center charge
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