NUMBER ONE a) Office automation has revolutionised the office environment empowering the office worker to increase their productivity. i) Define office automation and show its impact on the business marks) (4 ii) Define Desktop Publishing (DTP) and indicate the business applications of the systems? marks) b) What are the major limitations of manual systems? marks) (4 (4 c) Modern banking environments have greatly benefited from developments in Electronic Data Interchange (EDI) and electronic funds transfer. Explain EDI and EFT and show their contribution to better business transactions. (4 marks) d) i) What do you understand by the term Document Image Processing (DIP)? marks) (1 ii) Identify the main applications of DIP and state three advantages of using DIP in information management. marks) NUMBER TWO (4 Different organisations have adopted different structures for the IT department. Outline the traditional structure of an IS department and explain the main activities of the (20 marks) key sections. NUMBER THREE a) Outline the advantages and disadvantages of centralisation and decentralisation of the (6 marks) IS function b) Outsourcing can be defined as the process of turning partially or fully an organisation's IT services to external entities. Discuss the merits and demerits of outsourcing (6 marks) the IS function in an organisation. c) List any FOUR features that would define quality software being developed marks) d) State the any FOUR rules for system testing marks) NUMBER FOUR (4 a) Explain how the following concepts of performance and workload measurements are (6 marks) used is i) Response time assessing the performance of systems. ii) Turnaround time iii) Throughput b) What is the role of computer monitors in measuring the performance of a system marks) c) Explain the main types of maintenance that a system may undergo in its lifespan marks) NUMBER FIVE a) In delivering information services, there are three alternative approaches to managing the costs of IT. Identify and briefly discuss the three alternatives (9 marks) b) i) What do you understand by the term feasibility study? mark) ii) Briefly explain these areas of feasibility study. marks) (1 c) Define quality assurance as used in information systems marks) NUMBER SIX (2 a) The systems development lifecycle (SDLC) is a model that outlines the stages in the development of a system. It acts as a guideline for system development. Outline (8 marks) the key stages of SDLC. b) With developments in end user computing in many organisations, it has become increasingly necessary that organisations have information centres. What are the key services (12 marks) provided by NUMBER SEVEN a) Define the following terms as they relate to systems testing. i) Dynamic and static testing marks) ii) Performance testing and usability testing marks) iii) Regression testing marks) iv) User acceptance testing marks) these centres? (4 (4 (2 b) Computer Aided Software Testing (CAST) provides some of the automated tools to support systems and user acceptance testing. i) What (6 marks) areas would ii) State any two (2 marks) CAST be useful? problems of CAST. NUMBER EIGHT a) What is a project? marks) b) What is the role of the following in project management? marks) i) ii) Project manager Project sponsor c) Identify the major challenges facing project management marks) d) Explain the phases of the project lifecycle. marks) e) Define the Internet and outline its key services. marks) (3 (2 (5 5