Number	Statement	True or False
1	Seven Eleven Japan achieves number one position in sales of ladies stockings as they carry a wide variety of fashionable ladies stockings in the retail stores.
2	The location of the push-pull boundary affects the variety that can be offered and the lead time to delivery in supply chains
3	A responsive supply chain will be ideal for a product like Morton Table Salt as such a supply chain will be able to quickly respond to changes in demand.
4	ROA is a useful measure because it can help firms manage costs besides helping firms to improve quality and flexibility
5	The idea behind the JITD program of Barilla was to look at end customer demand and plan delivery schedules.
6	If Maria Chen had understood the concepts of bottlenecks and variability, she would not have run into problems in her consulting assignment.
7	Bottlenecks should be eliminated from processes because they constrain the ability of a process to meet its goals
8	The volume and transport discounts offered by Barilla helped stabilize the production plans as the distributors placed large orders on Barilla.
9	The Distributors were opposed to the JITD program because they thought they would lose control to Barilla and because they could end up being dis-intermediated by Barilla.
10	JIT based approaches are useful for managing changes in product mix and that is why they are useful in continuous process industries like petrochemicals because they help manage the changes in demand between product types.
11	An efficient supply chain will be required for a new product like the Apple Watch Ultra (the latest premium Apple watch) as such a supply chain will be able to drive down costs and ensure that the new products are provided at a low cost in the market.
12	Increasing the utilization of the underwriter in Manza from 0.92 to 0.97 will increase the lead time by ((0.97-0.92)/0.92*100) = 5.43%
13	In Cardiac surgery, 4 Sigma level of "Defect Free" (which represents over 99% defect free) represents a desirable level of quality performance.
14	To reduce lead time in a process with variability you need to first address variability in arrival, second increase capacity of bottleneck, third address variability in service, and finally address utilization of bottleneck
15	A split service queueing systems (with two servers) has higher lead time as compared to a one queue two server queueing system
16	Achieving server utilization of 0.97 during lunch time in Anderson Caf is a desirable goal to ensure students are efficiently served
17	The Venice Family Clinic aims to serve the medically underserved population in LA. Because making money is not the primary objective of the Venice Family Clinic the concepts from Goal are not relevant for the clinic.
18	The main benefit in the Shouldice Admission process was that it minimized the variability of quality of input and the variability of arrivals
19	Variability in the completion time of activities should be the topmost concern of project managers to ensure on-time project completion
20	In a project, variability can change which activities are on the critical path
21	In order to reduce setup, one must start by distinguishing between internal and external setup. The next step is to convert the external setup to internal setup. Then, one should focus on reducing the internal setup.
22	Crosby's argument that "Quality is Free" contradicts Juran's contention that quality must be improved up to a point beyond which further quality improvement is not optimal
23	Knowing the efficiency of the most expensive resource of a process is essential to understand the efficiency of the process
24	Ensuring preventive maintenance at the bottleneck and putting quality check after the bottleneck are two efficient techniques to manage the bottleneck
25	National bicycle used a simple barcode system to collect relevant information whereas Mi Adidas relied on more sophisticated information systems. That is why National Bicycle was successful in their mass customization program as compared to Mi Adidas.
26	Making the doctors performs additional surgeries on Saturday's in Shouldice is a bad idea because it could adversely affect the Service-Profit Chain