Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

O Consumer Reports uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets (Consumer Reports website). Each survey respondent is

image text in transcribed
O Consumer Reports uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets (Consumer Reports website). Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Sample data representative of independent samples of Publix O and Trader Joe's customers are shown below. O Excel File: data10-07.xisx Publix Trader Joe's n1 = 250 n2 = 300 C1 = 86 I2 = 85 a. Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. Ho : #1 - /2 equal to 0 Ha : H1 - /2 not equal to 0 b. Assume that experience with the Consumer Reports satisfaction rating scale indicates that a population standard deviation of 12 is a reasonable assumption for both retailers. Conduct the hypothesis test and report the p-value. p-value = X (to 3 decimals) At a 0.05 level of significance what is your conclusion? I. Reject Ho. There is not sufficient evidence to conclude that the mean satisfaction scores differ for the two retailers. II. Do not reject Ho. There is not sufficient evidence to conclude that the mean satisfaction scores differ for the two retailers. III. Reject Ho. There is sufficient evidence to conclude that the mean satisfaction scores differ for the two retailers. IV. Do not reject Ho. There is sufficient evidence to conclude that the mean satisfaction scores differ for the two retailers. c. Which retailer, if either, appears to have the greater customer satisfaction? Cannot be determined Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers. Enter negative values as negative numbers, if any. X x (to 2 decimals)

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Horngrens Financial & Managerial Accounting The Financial Chapters

Authors: Tracie L. Miller Nobles, Brenda L. Mattison, Ella Mae Matsumura

4th Edition

0133255573, 978-0133255577

More Books

Students also viewed these Accounting questions

Question

Find Vo in the circuit shown. 12 k 18 k 11 = 4 mA 42 W

Answered: 1 week ago