O creating a mission statement D Question 14 2.22 pts You are a human resource specialist and, as part of an effort to increase organizational performance, you want to measure the organization's effectiveness. Which of the following is the best measure? O Customer satisfaction as assessed through surveys and interviews. O The appropriateness of organizational goals and how well they're being met. O The amount of goods or service produced divided by inputs needed to generate the output. Industry and company rankings compiled by external business publications.Question 19 2.22 pts The effectiveness of a manager's leadership style depends most clearly on: O followers' gender and work team size O followers' experience and organizational culture O followers' age and national culture O followers' political ideology and organizational structure Question 20 2.22 pts In Jake's team there is very high pressure to conform with the leader's point of view. This could result in the problem of: over-cohesiveness groupthink conflict status preoccupationD Question 28 2.22 pts Mr. Spock helps out other people at work, even when he is not required to do so. That is, Spock engages in: O productive activities O behavior that increase the job satisfaction of colleagues O workplace positive attitudinal action O organizational citizenship behaviorJoni is frustrated by having to respond to numerous emails, text messages, phone calls, and meeting reports. In terms of communication, Joni is suffering from: O anxiety virtual bombardment O depression O information overload Question 31 2.22 pts In many organizations, "vision" refers to where top management wants the organization to be in the future. However, as discussed in the entrepreneurship video, when entrepreneurs talk about vision, they mean: the potential of a product or service the level of their contribution to the community O the upswing in productivity and profits O how fast the firm will grow relative to competitors Question 32 2.22 pts The Ohio State studies of leadership identified two dimension of leader behavior. They were: MacBook Pro C G Search or type URLQuestion 37 2.22 pts Two employees, LuAnn and Ed, have discovered that their manager has been reading their work email and monitoring their internet use. Ed claims that this is a blatant invasion of privacy and the company should be sued. LuAnn asserts that the company has the legal right to do this kind of monitoring. Who is right? O LuAnn Both are right because it is largely a matter of opinion O Ed O Neither is right because the answer depends on the situation