o improve overall performance, the management of Eella, an Italian restaurant, has begun its yearly review process. The accountants have gathered actual data and are working their way through the balanced scorecard to evaluate the progres oward the company's objectives for the year. One of the big objectives was to decrease time from order placement to me ervice. Management's goal was 18 minutes or less, but the average for the year was 21 minutes. How should manageme ande this situation? Analyze data for which servers had the longest times and reprimand them. Fire the floor manager for failing to meet the objective on the balanced scorecard. Revisit the initial goal of 18 minutes, and determine if it was reasonable now that there is mere data available. Leave the target at 18 minutes, and insist the manager to meet this goal without revisiting the matter further