O The main ocus of this case is to solve the problems caused by defective or damaged seats. 0 TMM's single seat supplier, Kentucky Framed Seat (KFS), is responsible for the majority of the problems with material flaws and missing parts. 0 Increasing demands has even caused the occurrence of these problems more frequent. O Resulting in decreased production level, overtime work. 0 Company is deviating from it's normal production plan due to lack of planning and decision making