Objective: To identify and analyze the factors affecting customer satisfaction in a manufacturing, service or retail environment. You will create an interrelationship diagram that highlights the dependencies and influences among these factors.

Task:

Select a Scenario: Choose a service, manufacturing or retail environment where you have worked or are familiar with. It could be a restaurant, a retail store, a bank, a manufacturing plant or a customer service department.

Identify Key Factors: List factors that you believe impact customer satisfaction in this environment, such as wait times, product quality, employee behavior, pricing, and so on$.$

Create the Interrelationship Diagram: Using the identified factors, construct an interrelationship diagram. Show how each factor is related to others and identify the central drivers of customer satisfaction.

Analysis and Recommendations: Based on your diagram, write a brief analysis of the key drivers of customer satisfaction and propose targeted improvements.