Objective:To provide you with an opportunity to identify and coach under-performing staff.

This activity will require observation.

Refer to Case Study B - Coaching

This is a role play activity where you are the manager, and you should work with a peer who will play the role of an underperforming team member.

Identify the underperforming team member from the Case Study, and discuss developing an informal coaching plan to help improve their performance.

You must discuss and include in the plan:

• The goal to be achieved
• The reality so far
• The options
• The way forward.

Attach the plan to your workbook.

Case Study B - Coaching A team member, Sam, has not been reaching their targets, and the quality of their work has declined. When questioned, they admit that they are finding the work too difficult and cannot seem to get the process right. They have tried to ask other team members for help, but they are too busy with their own work. The team member wants to meet their goals and produce quality work, but they do not know how. A team member, Steven, has been managing his workload but is finding it quite difficult to keep up. He has asked for support to ensure that his targets continue to be met, and to see if there is anything he can do to speed up his response times.