Objective: To provide you with an opportunity to identify how to report system failures, product and service failures and variances to the business plan as they occur.

This activity does not require observation.

Continuing from previous activities, explain the steps you would take to report any failures in the business as they occur.

Write your answer in 50-100 words.

Make sure that you include:

• System failures
• Product and service failures
• Variances to the business plan.