of Gasp Outdoor Adventure (GOA) provides outdoor camping, hiking and adventure clothing and accessories. GOA's most recent employee opinion survey indicated that employee motivation was declining and that employees were becoming less satisfied with their work. The survey also indicated that employees are considering no longer working at GOA because of the lack of coordination in decision-making. Which of the following best describes the steps GOA should implement to address the issues? a. Increase the level of participative management to improve employee motivation b. Implement a profit-sharing program to increase employee motivation and satisfaction c. Implement a Task Force and Integrators to improve decision-making d. Investigate the possibility that the structure is not suited to the strategy or culture Introduce a Balanced Scorecard measurement system to monitor employee behaviour. e. 7

Gasp Outdoor Adventure (GOA) provides outdoor camping, hiking and adventure clothing and accessories. GOA's most recent employee opinion survey indicated that employee motivation was declining and that employees were becoming less satisfied with their work. The survey also indicated that employees are considering no longer working at GOA because of the lack of coordination in decision-making. Which of the following best describes the steps GOA should implement to address the issues? a. Increase the level of participative management to improve employee motivation b. Implement a profit-sharing program to increase employee motivation and satisfaction c. Implement a Task Force and Integrators to improve decision-making d. Investigate the possibility that the structure is not suited to the strategy or culture e. Introduce a Balanced Scorecard measurement system to monitor employee behaviour