Office automation has revolutionized the office environment empowering theoffice worker to increase their productivity.

i)Define office automation and show its impact on the business

ii) Define Desktop Publishing (DTP) and indicate the business applications of

For the following business situation, briefly describe and justify the most suitable system that could be implemented:

a. A company wants to provide expert help to its technicians when diagnosing and repairing faults in complex electronic control systems, without having to commission and wait for the human expert to attend each time

1. What are the characteristics of transformational leaders? Are transformational leaders more effective than transactional leaders?

2. What is charisma? What are the advantages and disadvantages of charismatic leadership? Should organizations look for charismatic leaders when selecting managers? 3. What are the differences (if any) between a leader having a high-quality exchange with employees and being friends with employees?

4. What does it mean to be a servant leader? Do you know any leaders whose style resembles servant leaders? What are the advantages of adopting such a leadership style?

5. What does it mean to be an authentic leader? How would such a style be developed?

What is the connection between leadership and ethical behaviors?

2. Do you believe that ethical leaders are more successful in organizations?

3. Which of the leadership theories seem to be most applicable to other cultures? Which ones are culturally dependent?

Why does Starbucks Coffee consider internal leadership development such an important part of its core business process?

2. What possible negative repercussions can the aggressive growth strategy that Starbucks exhibits have on its leadership agenda?

3. With the slowdown of business, how can Starbucks ensure that the importance of leadership development does not get overlooked?

4. How does your experience with leadership and management compare with the case of Starbucks?s