Olivia, the Nominated Supervisor and her team are committed to serving nutritious food and providing healthy choices for the children. For that reason the service does not regularly serve foods full of sugar, fats, or preservatives. The service's family handbook describes these policies. It states clearly that birthday cakes are not allowed. Policies strongly encourage families to celebrate special events with healthy foods such as sliced fruit and vegetable plates. One morning, a mother who is new to the service, quite shy and who the Educators have had difficulty engaging with, arrives with a large cake and lolly bags to celebrate her child's birthday. The Lead Educator believes that it won't harm the children to occasionally have a special treat and decides to give the children the cake and the lolly bags. You are unsure about this as you do not want to go against the service's policy. You serve the cake to the children as you believe that as a 'once off' it will be okay. The next morning a parent approaches you and complains that her child was given cake and lollies without her permission. In your workplace or on vocational placement; access the early childhood education and care services policy on dealing with Complaints (this may be called the Grievance Policy- If you cannot access your services policy, use a sample policy from online) and answer the following: 10. What service policies and practices would you need to be aware of when dealing with this situation and how would you respond to the parent who complains to you? Policies involved: 11- How will you respond? a)Identify the unethical behaviour that has occurred in this scenario. How could this situation have been avoided? Identify the unethical behaviour: How this could have been avoided: b)What was the legal responsibility that was breached by the Educator who served the cake? 12. Who would you report this behaviour to and what information will you need to provide? Who would you report to: 13 -What information will you need to provide