Oltmann Enterprises provides consulting services to a variety of clients in an effort to help them be more efficient and effective at what they do, while helping them maintain or improve their organizational culture. Oltmann management specified the following objectives going into its new fiscal year: Identify which balanced scorecard perspective each of the above objectives best fits: financial, customer, internal business process, or learning and growth. Objective Increase customer satisfaction. Improve employee well-being. Increase profit margin. Improve efficiency in delivering recommendations to clients. Increase training/continuing education for employees. Improve professionalism while on-site with clients. Balanced scorecard perspective Customer Financial Internal Business Process Learning & Growth