On a brisk morning, a surprise email notification flashes across your screen - an official notice from LLL's Human Resources department. The subject line reads "Confidential: Internal Investigation." The email details a serious employee complaint lodged against Sandis and Molly. The tension between the two has escalated, and an employee, feeling caught up in the crossfire, has filed a formal grievance. The complaint alleges a hostile work environment due to the ongoing disputes.

The severity of the situation is reflected in Employee Satisfaction Score (ESS), which has further nosedived from 80% to a dismal 70%. The Organizational Trust Index (OTI), a measure of the level of trust employees have in the company's leadership, is also wavering, currently at 77%. Additionally, the Employee Engagement Index (EEI), a measure of employees' emotional commitment to the organization, has dropped to 74%.

WIL PROJECT

Program Name:Advanced Project Management

Project Code:CPL-5559-PMLT-WIL1491

The investigation needs to be handled with the utmost sensitivity, maintaining confidentiality and fairness to ensure that the process is transparent and unbiased. Your task is to guide LLL in managing and addressing the complaint in a manner that conforms to the highest ethical and professional standards, while minimizing the potential impact on Project Neptune.

The situation is delicate, and the stakes are high. Freddy, Molly, and Sandis are counting on your expertise to navigate these uncharted waters and steer the company back on course. Remember, in the words of Captain Freddy, "A smooth sea never made a

skilled sailor."

Deliverables for This Week's Case Study

1. Draft an action plan outlining the steps for conducting an internal investigation in line with ethical and professional standards, ensuring a fair and transparent process.
2. Develop a comprehensive guide detailing protocols for managing conflict within the project team, including escalation procedures and mechanisms for resolution.
3. Conduct a training session for the project team on maintaining professionalism and ethical conduct in the workplace. The training should include case studies, role-play scenarios, and discussions on the importance of maintaining a positive work environment. WIL PROJECT