On a rainy, monsoon season, Kurniadi Muhtar walks into his office at Pahang Electronics Sdn. Bhd. at Pekan, Pahang.As a new appointed system analyst, he was looking forward to meeting the other staff.

Event 1: Management meeting

CEO (Aiman) : We are expanding and we should be ready by hook or by crook. Now, excuse me I need to meet Dato' Darwisy on our Mega Sales at Bukit Jalil... Azhar you chair the so called Steering Committee meeting. Thank you for coming. Assalammualaikum.

All members : Waalaikumussalam

Azhar : Assalammualaikum and a very good morning to all. As a new appointed Project Manager for our task to revamp our IT, we should begin with problem identification. May I know if there any issues to be discussed? May we begin with Factory, Sales, Inventory, Finance and so on?

Sharir Aizat : Encik Azhar, we all at production line always say, "all is well" (imitate Amir Khan in 3 idiots)

All members : Laughing and smiling....

Azhar : Superb! Good job. How about Sales and Inventory? Encik Wan, Encik Firdaus?

Wan Azwan : Thanks Encik Azhar, we at Sales Department always encounter problems with our stock list. Problems in determining the available stock in hand should be rectified A.S.A.P. or we will lose customers. The amount keeps changing and sometimes my staffs getting into trouble by selling out of stock goods.

Azhar : Thanks Encik Wan. Encik Firdaus, do you have anything to say?

Firdaus : It is true Encik Azhar, our current system cannot cope with semi manual and computerized stock update. I would suggest the company use Point of Sales (POS) to update the stock in and stock out. The finance people would also be happy.

Azhar : Okay, that is a good idea. Puan Wanee, what is your view on Encik Firdaus brilliant suggestion?

Wanee : Sure, with fully integrated system, the financial report should be more accurate and timely.

Azhar : Okay then, En Kurniadi Muhtar. Welcome to Pahang Electronics Sdn. Bhd. I'm sure you already aware on what we should do next. I hope that you can make all the necessary so called 'tools' to gather information regarding our problems and our needs.

Kurniadi : Yes Sir!

Azhar : Okay! I believe everybody is clear on our new project. So, let begin with feasibility studies. I will coordinate these studies and you are all free to discuss if you have any problems. Thanks for coming.

Discuss possible techniques that can be used to gather information about the problems faced at Pahang Electronics Sdn. Bhd. Discuss the advantages and disadvantages of each technique identified.

(36 marks)