On October 21, 2019, Charles Scharf officially assumed the role of CEO at Wells Fargo. Can he succeed in restoring the reputation of Wells Fargo as the bank that always does the right thing? This week's discussion will provide you with an opportunity to put yourself in the shoes of someone advising Mr. Scharf.

Instructions

For this discussion, you are going to advise Mr. Scharf on a key issue.

• What about the incentive system employed by Wells Fargo resulted in massive creation of fake accounts by the retail operation? And why did it only get worse from there?