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On one of your company's trips has some bad food was served and everyone became ill because of food poisoning. One of those people goes

On one of your company's trips has some bad food was served and everyone became ill because of food poisoning. One of those people goes on your site and posts a scathing review of the trip and your company. Other members of the trip write supporting messages.

a. Would it be a good idea to delete the posts? Why?

b. How should you respond to this event

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