On projects, there is always the danger that customers and the technical team miscommunicate the customers' requirements. The problem is further exacerbated on international projects, where language and cultural factors may contribute to miscommunication. Consider the situation where customers use the wrong terminology to communicate their requirements. What kind of communication problem does this illustrate?

Select one:

a.Encoding problem

b.Decoding problem

c.Noise problem

d.Absence of feedback