On which dimensions does Manzana compete? Does the Fruitvale Branch have any major performance problems? Assess their current operating policies. In particular, determine the revenue net of commissions for each request relative to the processing time. Using the concepts learned in Module 2 and in the HBR article "Reengineering Work: Don't Automate, Obliterate," can you explain the causes of Fruitvale's turnaround time problems? Based on the concepts we have learned in this course, what should the Fruitvale branch do? Propose both short- and long-term reengineering plans. Comment on the implementation challenges of your reengineering plan