Onboarding is the process of integrating new hires into the workplace, helping them understand their work environment, company culture, and making them feel welcomed. It's crucial as it helps new hires reach productivity faster, improves employee retention, and is particularly important for remote employees or interns. a) Describe the FOUR (4) steps in on-boarding. What should new hires learn at each step? (4 Marks) b) Explain with TWO (2) points how might social media or the Internet, aid the on- boarding process? (6 Marks)