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Once a company has implemented strategies for improving product service and quality, it may initiate the process for becoming certified by the International Organization for

Once a company has implemented strategies for improving product service and quality, it may initiate the process for becoming certified by the International Organization for Standardization. If the car dealership were to seek this certification, which of the following would the company most likely need to show? That a majority of its employees have graduate degrees in business How it plans to continue to improve the quality of the service it provides That the car models it sells are among those with world-class quality

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