One Big Union representatives are now pressing for the further items to be acted upon. Your directive from the Managing Director is that you are not to yield on these items at the moment. You could play for time suggesting you will consider them, or possibly that you might be willing to look at them when the next financial year starts and money becomes available. You could say yes and then play for time by not doing them or you could simply reject them. If you find yourself in real difficulties you could pass the buck to a more senior manager. You might think of other ways of dealing with the matter. You have negotiated with Joey and Martha before, on the issues concerning showers, wages and motor cycles. You consider you have a reasonable working relationship. However, sometimes they can't grasp economic realities and this can be irritating, as it slows negotiations down. Joey and Martha are employees of Paper a Plenty, and are the local union reps not full time union officials