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One financial service organization formerly measured its performance using only a single financial measure, profits. It decided to adopt a more balanced measurement approach by
One financial service organization formerly measured its performance using only a single financial measure, profits. It decided to adopt a more "balanced" measurement approach by introducing a 4P Scorecard:
(1) | Profits |
(2) | Portfolio (size of loan volume) |
(3) | Process (% of processes meeting quality certification standards) |
(4) | People (meeting diversity goals in hiring). |
Evaluate the strengths and weaknesses of the "4P Scorecard
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