One of Kel's managers is resistant to using recognition for her workers because "everyone can't get a trophy" and she does not want to "coddle" her workers. Kel finds some research that points to the value of recognition not just in increasing worker satisfaction, but in increasing productivity as well. This research helps Kel's manager to see the benefit to her and the team by improving her recognition skills and practices. What was this an example of? Question 36 options: a) evidence-based decision-making b) change fatigue c) customer discovery interviewing d) causal reasoning