One of our major clients Settlecreek Resort has asked us to help them create a service training program for all of their hotel and restaurant employees. I remember you told me that you had some experience in that area, and I thought you might be a great fit to help develop the program. They are looking for a maximum 3 day long program for their new service employees. Would you put together your ideas for how this might work and be ready to present it - first to our own team - then to the decision makers at Settlecreek next week