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One of the major measures of the quality of the service provided by an organization is the speed with which the organization responds to customer

One of the major measures of the quality of the service provided by an organization is the speed with which the organization responds to customer complaints. During a recent year a carpet industry got 80 complaints concerning carpet installation. The following data represent 3 of 3 the number of days between the receipt of the complaint and the resolution of the complaint

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