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One of the most pervasive issues in leadership is when problems are discussed and solved in a conference room without ever going to watch the

One of the most pervasive issues in leadership is when problems are discussed and solved in a conference room without ever going to watch the process to understand more clearly what's happening, where the obstacles lie, and what the people doing the work think. This is why we go to gemba - to go see, ask why, and show respect.
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