One of the most talented managers to ever work at ABC Inc. is Ami Holmes. Combining graciousness with high intelligence and creativity, Ami has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.

In choosing the best channel for complex communication, Ami suggests selecting the richest channel possible. Characteristics that Ami suggests a manager should recognize include all of the following except