One of your best performing associates has seemed distracted recently, resulting in declines in sales. You've asked if anything is wrong, and she said everything's fine.

What would you be most and least likely to do?

PICK ONE OF EACH

Tell her that her performance is suffering and if it doesn't improve, you will have to put her on a performance improvement plan.

Make her aware of the sales trends, then be patient and give her time to bring her performance back up to where it was.

Talk to other associates in the department to see if they know what is causing the performance problems.

Give her specific examples of where her performance is slipping and ask what you can do to help.