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One of your Black Belts has been asked by a quality function deployment team to review the initial work regarding the voice of the customer
One of your Black Belts has been asked by a quality function deployment team to review the initial work regarding the "voice of the customer" (VOC) data and analysis. Your Black Belt seeks your advice as to what risks he should look for as he reviews the VOC findings. Which of the following statements represent appropriate risks the Black Belt should consider as he reviews the plan? Group of answer choices The Black Belt should consider the "robustness" of the VOC plan The Black Belt should consider the possibility that the VOC plan data might not capture the customer's changing needs and desires The Black Belt should consider whether or not the VOC team's findings represent a biased view of customer perceptions All of the above
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