One of$$ Zappos' goals is to have high levels of customer satisfaction among its website$$ customers, so they will be likely to return to the website for future purchases. What information is Zappos likely to collect to measure customer$$ satisfaction?

Question content area bottom

Part $1$

A$.$

The extent to which a user can accomplish simple tasks on the first visit to the site

B$.$

The ratings of individual experiences on the website by the users

C$.$

When a user returns to the site after a period of$$ time, how much effort it takes to regain the same level of proficiency

D$.$

How quickly and efficiently a user performs tasks after learning the$$ site's basic design

E$.$

The number of mistakes users make when they attempt to accomplish a task and how easily they can recover from those mistakes